COVID-19

 

COVID-19 Update 24th March 2020

Releases currently known to be affected by COVID-19:

  • Konami has confirmed that all Yu-Gi-Oh Releases will be delayed starting from Secret Slayers Booster and Reprint of Shaddoll Showdown.
  • Dragon Ball Super Card Game Draft Box 05 is not expect to now be in the supplier’s hands until early April.
  • Final Fantasy Trading Card Game Opus XI is arriving on time.

With the new lock down enforcement put into place by the government as of 23rd March we at Good Draw Games have once again reviewed how we are going to operate during these times.

So far one of our suppliers have now closed for foreseeable future and we are currently having discussions with out other supplier to hopefully minimize any impact this may have where possible on getting orders and releases to you on time.

At present all orders will be processed as normal but be wary of any potential extra delays due to the following:

  • Stress and optimization of deliveries by royal mail. This has already stopped the next day guarantee for tracked services and may impact all deliveries by 1-3 days on occasion.
  • Upcoming releases are commonly designed outside of the country and may have to go through further checks and/or different delivery schedules. Our supplier has advised to inform all customers that even when new releases have not been announced to be directly delayed, there may still be multiple chances for small delays to add up to a late release of new stock. We will post updates as and when this occurs as soon as we are aware.
  • We will only be processing orders once a day. Due to the lock down we must limit time spent outside and our dispatch team will only leave the office once per day. This will mainly affect how we prepare the orders in the office and should not affect the customer.
  • To help cover uncertainty with deliveries in this difficult time we will be updating our postage policy for the foreseeable future. We will be updating relevant documents as soon as possible but our time priority at the moment is focused on keeping orders and releases as smooth as possible. The changes will come into effect from any orders placed from 00:01AM on 25th March:
    • All orders that have standard postage over £15* will now be upgraded to signed for. There will be no need to select the signed for postage option.  * Large items such as deck boxes and tins will be signed for over £20.
    • Orders placed before 2PM will be dispatched same day.
    • We still only post Monday – Friday.
    • All postage of orders is dependent on service of Post office and Royal Mail

If there are any questions or queries, please either email us directly at “admin@gooddrawgames.co.uk” or use our contact us page. This can be related to orders direct from our site or eBay.

We will be continue to monitor the situation and any changes in government advice will result in updates to this page. Please check back for up-to-date information. Follow us on Social Media for updates to release schedules and operations.

We would like to thank you for your support during this time and hope as much as possible that families are keeping safe and well during these difficult times.

Covid-19 Update 19th March 2020

Releases currently known to be affected by COVID-19:

  • Konami has confirmed that all Yu-Gi-Oh Releases will be delayed starting from Secret Slayers Booster and Reprint of Shaddoll Showdown.

As Good Draw Games is a small business it is very easy for us to take cautious measures on how we work. We will be continuing to operate as normal for as long as we are able to continue posting orders with the post office & Royal Mail.

If there are any questions or queries, please either email us directly at “admin@gooddrawgames.co.uk” or use our contact us page. This can be related to orders direct from our site or eBay.

We will be continue to monitor the situation and any changes in government advice will result in updates to this page. Please check back for up-to-date information. Follow us on Social Media for updates to release schedules and operations.

We would like to thank you for your support during this time and hope as much as possible that families are keeping safe and well during these difficult times.

Our site is still in early release stages, if there any issues please use the contact form.

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